Cupcake Shipping Only:

All cupcake assortments are shipped using our patented shipping method. Our packaging is designed to ensure your cupcakes arrive at their destination looking exactly as they are presented both at our storefront and online. Each cupcake is freshly baked, piled high with frosting, fully decorated and flash frozen for optimal shipping results.   We ship our cupcakes with ice packs to keep them frozen along their journey.

A special shipping and handling charge applies to all shipped cupcake orders. Cupcake purchases are shipped by FedEx 2-Day. Although your destination may occur in a one-day delivery zone, we will only guarantee 2-Day arrival. Please make cupcake purchases with a 2-day allowance for shipping time to ensure your package arrives on or before your desired date. 

Ship Day   Expected Arrival Day **
Monday   Wednesday
Tuesday   Thursday
Wednesday   Friday

Excluded days due to FedEx being closed for the holidays:

Tuesday, November 21st
Wednesday, November 22nd
Monday, December 25th
Monday, January 1st

**The expected arrival day is the latest that you should expect your shipment to arrive.  The shipment is guaranteed by UPS to arrive by the end of the expected arrival day listed above.  Some shipments will arrive sooner due to their proximity near our shops, or the ease of delivery at the destination.  We ship our packages with "No Signature Required" which allows the UPS driver to leave the package at the destination.  If you wish to require a signature for release of package, please notify us and we will mark the package signature required.  However, requiring a signature releases SAS Cupcakes from any liability or responsibility should the shipment be kept by UPS for redelivery past 2 days.  It is best to send the cupcakes to an address where you know that someone is available to receive the package when it arrives.  Work addresses usually receive packages sooner in the day than residential addresses. 

These Products can only be shipped in the continental U.S. and cannot be shipped to PO / APO / FPO Boxes or Hawaii & Alaska.

We will provide a tracking number from FedEx to the email address provided on the order form that will provide details of the shipment.

Refund Policy:  Once your cupcakes leave our facility, they are at the mercy of our carrier.  We make every effort to protect your cupcakes from damage during shipping.  Any damage that is incurred during shipping must be reported immediately upon receipt.

Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.

Should you require more details or need expedited shipping (next day) please contact our shipping manager at 704-295-1777.

Instagram Photos

"I've had SAS cupcakes many times before through other people, but I specially went to this location to pick up a 1/2 dozen I won in an Instagram contest. (Thanks again by the way!) When I walked in, there was one woman working behind the counter. She was on the phone with a customer who was clearly asking a lot of questions and placing a very large order. There were two groups of family ahead of me in line waiting to be served. You could tell the people in line were getting antsy and impatient, but this woman kept her cool *completely*. She continued to speak to the customer on the phone is a nice and friendly tone of voice and never rushed her through her questions or order. When she completed the phone call, she politely apologized to everyone in line and continued to calmly take orders. Sometimes you just have to wait your turn, and it's nice to see that each customer here is getting equal and quality service regardless of how busy it is! I will definitely use SAS for any future cupcake needs!"

~ S. McCauley

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