"I've had SAS cupcakes many times before through other people, but I specially went to this location to pick up a 1/2 dozen I won in an Instagram contest. (Thanks again by the way!) When I walked in, there was one woman working behind the counter. She was on the phone with a customer who was clearly asking a lot of questions and placing a very large order. There were two groups of family ahead of me in line waiting to be served. You could tell the people in line were getting antsy and impatient, but this woman kept her cool *completely*. She continued to speak to the customer on the phone is a nice and friendly tone of voice and never rushed her through her questions or order. When she completed the phone call, she politely apologized to everyone in line and continued to calmly take orders. Sometimes you just have to wait your turn, and it's nice to see that each customer here is getting equal and quality service regardless of how busy it is! I will definitely use SAS for any future cupcake needs!"